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To cancel a plan through the Members Area:

  1. Log in to the site. 

  2. Click your member profile at the top of the site.

  3. Click My Subscriptions in the drop-down menu.

  4. Click the More Actions arrow  next to your plan.

  5. Click Cancel Subscription.

  6. Click Yes, Cancel to confirm. 

Clearing Your Browser's Cache

Your browser caches data about each website you visit to speed up loading times. Over time the actual data online can differ from what your browser has cached, potentially causing local issues. We recommend clearing your browser's cache periodically and whenever you experience website issues. 

Before clearing cache:

Try opening your browser in incognito/private mode to see if the issue is cache-related. If the problem is resolved in incognito mode, clear your browser's cache.

To clear your desktop browser's Cache:

  1. Close all windows and tabs of your browser. 

  2. Open a new tab on your browser and make sure is not open on any tabs or windows. 

  3. Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
    Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below).


  1. Click the drop-down next to Time range and select All time.

  2. Make sure the box is checked next to Cached images and files then click Clear data.



  1. Press Cmd + , to open Preferences. 

  2. Click the Advanced tab. 

  3. Check the box next to Show Develop menu in menu bar (at the bottom of the window).

  4. Click Develop in Safari's menu bar and select Empty Caches.

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